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Past Customers Have Spoken…

It's been a year from the time I worked with Impressive Casket on a headstone for my mother's burial. When you're coordinating a burial and shopping around for a company that can design a loved one's headstone, you're not just shopping for the best deal or fanciest materials, you're looking for the best customer service to guide you through a process that inherently is emotional and, as for me, very new. I want to highlight Kathryn Elmwood who walked me through every step of the way with such care, remarkable attention to detail, foresight, diligence to get the job done on time, and honesty. The best quality was her kindness, because that is all you need during these moments, and I still think about that today as one of the best customer experiences I've had. Furthermore, they delivered and installed the headstone even in my absence so that when I and my family showed up, there it was beautifully placed in the ground. They also had these wonderful heart-shaped mini urns that she had engraved that came out even nicer than expected. Wonderful products and service that I highly recommend. Thank you <3

Dani N. via Google Review, 03/02/2024

Exceptional customer service! They made it easy for us to navigate a difficult time.

Sherard J. via Google Review, 02/27/2024

Thank you SO MUCH to Mike and his team for their tremendous support and expert design of my mother's headstone. They were extremely patient as we navigated the emotional journey of finalizing this last piece of her homegoing. Mike truly served as a partner, advocated for us with the cemetery ensuring that we received a bigger placement, and pushed for an install date before year-end. I can't thank Mike enough!

Nubia M. via Google Review, 02/23/2024

Wonderful and very easy to work with. Prices are reasonable and service is great and personalized. Everything was delivered as promised on time, and Mike made it so easy with dealing with the funeral home and cemetery. Love it. Would definitely recommend and I know where to go in the event of another loved one's passing.

MyChai via Google Review, 02/17/2024

This company is great. The staff is very professional and accommodating. I would highly recommend it.

Beverly H. via Google Review, 01/04/2024

This casket was more impressive than the picture. It was beautiful, we got many compliments. Thank you for excellent service.

Carol L. via Google Review, 12/13/2023

Very satisfied in all interactions with Impressive Casket. Price - fair. Options - many. Customer service - excellent. There were a few concerns about choosing just the right flat headstone for a family member. Via email communictions, and phone coversations, Mike gave me lots of options for the look, engraving and text styles to put on the headstone. Since, the decision was a "family" one, it took a little bit of time. There was no pressure to choose the exact headstone. Mike wanted me and the family to be completely satisfied - and in the end WE WERE! After installation, Mike sent me a photo of the headstone, in place. This is a great company to work with, especially during a time of sorrow or stress. DO give them a try.

Marilyn B. per Google Review, 10/25/2023

The team is a ray of sunshine, very patient and compassionate. I didn’t know where to start, the team guided me and assured that I was pleased with the final product. Very affordable compared to other places I researched. I HIGHLY RECOMMEND this company. Very Pleased!!!!

Pamela P., 08/22/2023

Great team of people! Took care of every concern and question I had during this process. I would highly recommend!! Prices are a fraction of what the funeral homes charge, worth every penny for the superior customer service and care.

Chelsea B. per Google Review, 08/09/2023

Mike and his staff gave our family the best of help and provided us with a most beautiful monument for our families' site. The price was way below what other companies in my immediate area were charging and provided impeccable service!

Veronica L per Google Review, 08/09/2023

My husband passed suddenly, I had no idea where to start or end. Mike the owner made this horrible situation a lot more bare-able. I highly recommend even with all my calls and text he still remained patient

Lavika Mc. per Google Review, 05/25/2023

Great experience! Fast, easy and effortless. Thank you all for your help :) my dad would be proud and grateful!

Carly B. per Google Review, 05/04/2023

Mike was great to work with and cared about our needs and wants. I will recommend to others, Thanks Mike

Shellie per Google Review, 12/22/2022

Highly Recommend! I spent a year looking for a monument for my parents. Most places I reached out to never got back to me. Mike at Impressive Casket was so helpful and understanding to my situation. He has my monument completed in a timely manner and to my liking!

Anthony O. per Google Review, 12/18/2022

Courteous and very helpful, great service. I highly recommend these guys business. You guys did me and my family a wonderful job. We greatly appreciate it. 5 stars isn't enough. thank you soo much⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Terrance W. per Google Review, 09/22/2022

Mike was amazing. I live out of state so he drove over to the mortuary to make a etching of the pattern for the gravestone so it would match her husband's grave marker. He was lovely to work with. Great communication. Great price. And it turned out beautifully. Thanks for all your professionalism and compassion.

Viki K., 08/29/2022

I'm am very pleased with the service I've recieved from this company. Mike was very helpful and kept me informed from the very beginning. The gravestone was perfect. I have no complaints.

Valerie E. per Google Review, 07/15/2022

Always friendly, always helpful, always reasonably priced! LOVE THIS COMPANY!!

Cheryl B. per Google Review, 04/02/2022

Mr. Bill had great customer service. And delivered on time to Gary. The price was good and I would highly recommend them. Thank guys.

Queen G. per Google Review, 03/24/2022

I worked with Bill and he could not have been more helpful at such a sensitive time for our family. After finding a casket on their website, which saved us roughly $1000, they were able to deliver it to the funeral home within a tight window for the viewing.

The casket quality was very good and it was delivered in perfect condition. The two delivery men were helpful and respectful as we inspected the casket.

I want to thank Bill and everyone else here for their efforts. I can’t stress how much it meant that this was such an easy process when there was already so much going on. I would recommend their services to anyone who has lost someone.

Marcos P., per Google Review, 01/18/2022

Wonder experience. The casket arrived a day before time and the casket was beautiful.

Karen BP, per Google Review, 01/15/2022
Jeno M., Per Google Review, 01/15/2022

Casket delivered was of excellent quality and my entire family was pleased with selection. The delivery crew was polite and timely. I would highly recommend buying from Impressive Casket they have great pricing and excellent quality caskets. Thanks Mike, you are very knowledgeable and appreciate your advice.

Eduardo S., per Google Review, 12/15/2021

We needed an affordable casket quickly. They delivered on both. Quite impressed.

Hannah R via Google Review, 08/05/2021

Excellent selection, wonderful service, compassionate owners.

Sarah A via Google Review, 07/31/2021

Bill & Mike were compassionate and went above and beyond to get my Dad's casket delivered in time. They communicated throughout the process and did not try to gauge prices. I hope we don't need their services again anytime soon but when we do we will definitely call on Bill and Mike. They were a blessing during our time of sorrow and we appreciate them and recommend them.

P Patt via Google Review, 07/31/2021

The service to install a marker was just great - I chose the design and they did the rest. Moreover, I was informed during the time-course of the process. It was pleasure to deal with such a respectable business. Thank you.

V. Malikov, per Google Review, 07/08/2021
Dianne W., per Google Review, 04/10/2021

Thanks to Bill for his professional service. With a quick turnaround time, he arranged for a next day delivery. The family was very please with the standard copper casket. We absolutely recommend Impressive Casket for your funeral needs.

Marie B., 02/02/2021

Bill was extremely helpful in doing a quick turnaround in ordering and delivery of a casket. We were very pleased with the process and with the casket we ordered. Definitely recommend Impressive Casket. We saved about $1,000.

Michael S., per Google Review, 01/20/2021

Saved around $2,000 on a casket vs. funeral home price. Delivered on time and in great condition. Happy I found you. Thank you!

Christine K., per Google Review, 01/03/2021

I can't begin to share how easy Mike made this process as I needed the company's services twice over the past two years. Quality. Efficient. Affordable. Professional. Several options.

Planning a funeral for a parent, or any loved one is difficult, but when some of the pressure in the decision-making and spending is lifted, it makes the process for the services/memorial easier. Buying from Impressive Caskets takes out the middle man and you're paying wholesale costs for caskets, which allows you options of buying more exquisite and expensive caskets, if you so choose. I was amazed at the caskets for any budget.

The first time, I went to the showroom to purchase after making an appointment. Effortless. The second time, I did everything via email with Mike who was kind, thoughtful and willing to assist with my purchase during the pandemic. Effortless - again. I am grateful.

Mike and Bill are not going to take advantage of you during your grief. Give them a call or email. You won't regret it.

Jeri B., per Google Review, 12/02/2020

So thankful for this company. The casket was high quality, beautiful inside and out, and amazingly priced. The customer service was great—questions answered right away and delivered as promised.

Joni R., per Google Review, 11/07/2020

I received excellent customer service from the staff at Impressive Casket. Mike G. was my contact person and he was very helpful and professional during this difficult time. I was very pleased with the service and continuous communications I received while trying to complete my order. Thank you for being extremely respectful during this most difficult time. Will definitely provide referrals to your company.

Theresa Dobersztyn, per Google Review, 09/30/2020

I can't say enough good things about my experience with Impressive Casket. Mike was extremely helpful with not just our casket selection, but the entire funeral process on a whole. His insight prepared me for things that proved beneficial with my dealings with cemetery personnel. Equally important is that Impressive's caskets are absolutely affordable with Made in America quality craftsmanship.

I highly recommend Impressive Casket to anyone that's planning final resting arrangements for a loved one.

Thank you, Mike and the entire Impressive Casket team. God bless!

ab2ab, per Google Review, 08/04/2020

My family has used Impressive Casket 7 times over the last 5 years. Each and every time they are very responsive and of course their prices are the best around. I highly recommend them!

Vash, per Google Review, 08/04/2020

Impressive Casket was very professional and great in helping me save money by giving alternatives to things I wanted. They shipped the casket to the location early and the casket was beautiful just as it was in the picture. I definitely recommend this company PLEASE DON'T PURCHASE FROM FUNERAL HOMES save money here spend less get more.

Sierra Gray, per Google Review, 06/24/2020

Great service and prices. We received the same level of quality and service, if not more, from Impressive than the options presented by our cemetery. I highly recommend them.

Sam Jones, per Google Review, 06/09/2020

Everything went great. I did not have to check on or followup. The casket was better then I expected. I would like to thank you for everything . . .

Donald Deans, per Google Review , 03/21/2020

Dealing with Impressive was a breeze. When my family and I went to the funeral home we were overwhelmed by the prices and decisions. After we left, I talked to my wife and decided that there had to be another option. We found We selected our casket online. Everything was done over the phone and the casket was delivered the next day. It was such an easy process. I highly recommend Impressive.

Ryan, Evergreen Park, IL, 03/20/2020

When my grandmother passed away, my family fell a part. Luckily I found The staff helped guide me through purchasing a casket and a burial vault (didn't know what that was). It was such a stress reliever knowing I could talk to people who weren't just trying to make extra money. The casket was beautiful. Everything was so easy that I recently contacted Impressive to purchase a stone for Gram. I am excited to see what the completed product will look like. Thank you Mike & Bill for your expertise.

Louise, Orland Park, IL, 02/29/2020

personal one on one and they take time would you and don't rush you... they understand what you are going through and they make this as pleasant as can be. we used this place for my Father-in-Law, my Father and just recently my Husband and every time they were very nice. the price you pay at a funeral home is double if not more... I know this is the one time you don't want to be shopping around but this WILL save you a ton of money... Products are fantastic and same as what you would be getting at a funeral home (if not better) and they have a big supply of Made in America Caskets... I hope this helps you, it sure did me good

Kathie Miller, 11/19/2018