FAQ & Shipping/Delivery Policy
Q: Do I have to buy a casket from the funeral home?
Traditionally, caskets have been sold only by the funeral homes. But with
increasing frequency, showrooms and websites operated by “third
party” dealers are selling caskets. You can buy a casket and have
it shipped directly to the funeral home. The Federal Trade Commission’s
Funeral Rule requires funeral homes to use a casket you bought elsewhere
and doesn’t allow them to charge you a fee for using it.
Q: Is there a delivery or shipping charge?
Generally, there is a $50.00 fee within 60 miles of our location. Anything
beyond that radius will be assessed an additional $2.50 per mile (after
60 miles) based on using MapQuest calculations. We do charge extra for
delivering a casket weekends (Sat. or Sun.) nor holidays if the situation
Q. What is an “Outer Burial Container”?
Outer burial containers, also known as burial vaults or grave liners,
are placed in the ground before burial and the casket is lowered into
it at burial. The purpose is to prevent the ground from caving in as the
casket deteriorates over time. A grave liner is made of reinforced concrete
and will satisfy any cemetery requirement. Grave liners only cover the
top and sides of the casket. A burial vault is more substantial and expensive
than a grave liner. It surrounds the casket in concrete or another material
and may be sold with a warranty of protective strength. In Illinois, there
is no law stating that you must have a outer burial container, but most
cemeteries require some type of outer burial to prevent the grave from
sinking in the future. Please give us a call and we will help find a Company
that won't take advantage of you.
Q: I am planning ahead. What arrangements are available to me?
A: We can preregister you, whereas the price is locked in for 1 year, and
then for 1 year after that upon your calling us to renew your preregistration.
There is no charge for this convenience. You can also prefund your selections
through our Preneed Counselor. Call us for further details as certain
restrictions do apply.
IMPRESSIVE CASKET TERMS & CONDITIONS REGARDING SHIPPING & CANCELLATION
- All casket prices include standard shipping within 60 miles from Crestwood, IL
- Orders for same-day local delivery must be completed by 9:00 a.m. Monday-Friday.
- Next day delivery must be ordered by 10 p.m. Monday through Thursday to
insure prompt standard delivery. Orders received on Friday after 9 a.m.
will be delivered Monday. If you require Saturday/Sunday/Holiday delivery,
an additional may apply.
If any casket/vault order or service is canceled , YOU will be subject
to a 25% restocking fee plus any actual delivery and return charges where
applicable. All customized items are NON-REFUNDABLE
- Merchandise that requires customization cannot be rushed (Head Panel's
etc.) and requires 24-48 hour production time Monday-Friday excluding
holidays, weather permitting.
- Impressive Casket will not accept for return any product that appears to
be used, soiled, or in other than original shipping condition.
- Special specific delivery requests – $25 (time scheduled delivery
- Second Delivery Personnel- $30/hr. (when applicable- Solid Wood,16-Gauge,
Stainless Steel, Copper, Bronze models)
Long-Distance Deliveries- (
over 60 miles from Crestwood) is additional $2.50/one-way mile.
- Same Day Rush (after 10 a.m. but before 2 pm) $100.00
- Saturday/Sunday/Holiday - $100.00
Caskets Shipped - $200.00 Air Tray to protect casket for shipping and $100
applicable packaging costs. Please add $30.00/ for 2
nd delivery personnel will be applied to order.
Impressive Casket accepts the following major credit cards, Visa, MasterCard,
Discover and American Express. Your credit card will be billed upon purchase.
We do have the right to add a Credit Card Convenience Fee to the order
which would be disclosed prior to purchase. We also accept Cash, Money
Orders, Cashier’s Checks and Personal Checks in U.S. dollars only.
Orders are processed upon receipt of payment. A charge of $25.00 is applied
for all returned checks. You will also be responsible for all attorney/court
costs/collection agencies if payment is not cleared within 5 days of notification
and/or NSF notification.